Resolve missing data or interrupted setup
Work out what state you are in, then choose the next action.
Keep financial records and credentials out of support messages and screenshots.
How to do it
- Check Settings > Connections for the saved connection and its import or attention state.
- If data is still importing or waiting for the provider, wait and refresh. Where retry is offered, retry that connection.
- If a view is empty, check its period, currency and filters. Balances with no transactions can be a perfectly correct import.
- For a page error, use its retry action. Save or discard any financial edits before you leave the page.
Connection, import, view loading and guide progress are four separate things. Fixing one may not change the others straight away.
Having trouble?
- A guide waiting for a target can be minimized and finished later. It never asks you to change records that are correct.
- If a Chat draft blocks navigation, send or clear it deliberately. Help will not overwrite it.
- For anything you cannot resolve, email support@nora-fi.com with the affected feature and roughly when it happened. Do not send bank credentials, tokens, account numbers or financial screenshots.
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